We accept PayPal secure payments. PayPal allows payments from your bank or many credit card companies. Your credit card statement will read Shayz Scentz.
All payments must be received within 24hrs of placing the order. Money Orders must be received within 3-5 days of the online order.
Shayz Scentz offers a flat shipping rate of $6.95
We currently only ship within the USA. Normally items ship out in about 3-5 business days, however please allow additional time for the courier service. Please allow 2-3 weeks for manufacture and delivery of orders that are large quantities (20 or more candles). Fundraiser orders will take approximately 4 weeks to complete the manufacture and shipment.
We want you to be 100% satisfied with your Shayz Scentz products. If for some reason you are not completely satisfied with your order, please contact us withing 3 days of receiving your order. You must return the order within 7 days and we will be happy to replace it or refund, please note we DO NOT cover the cost of the returning products.
If for any reason you receive a defective or damaged item, Shayz Scentz will gladly accept the item and exchange the item for an undamaged one. We are not responsible for, and will not exchange products if the product has been used improperly or has been damaged while in transit.
Please note: Melted candles and tarts do not qualify as shipping damage. If the damage is due to melting, unfortunately we cannot be held responsible. If you cannot be home for delivery, PLEASE have your mail carrier keep your package at your local post office until you can pick it up.